For years, customer support has been framed as a compromise:
Speed or empathy.
Automation or trust.
Scale or quality.
At Soft Tech Group, we believe great customer experiences shouldn’t require compromise.
So we built an Autonomous Agentic Customer Experience AI platform designed to listen, reason, act, and escalate intelligently.
🧠 Neuro-Symbolic AI
Understands receipts, policies, and rules applying them consistently, fairly, and transparently.
❤️ Human-Centered AI
Detects tone and frustration, communicates with empathy, and knows exactly when to bring in a human without losing context.
⚙️ Autonomous Agents
Handle resolution end-to-end: verify receipts, check eligibility, arrange returns, schedule pickups in seconds, not minutes.
📍 Geo-Intelligence
Recommends the nearest store, fastest pickup, or most convenient option based on the customer’s location and profile.
⏱️ The result:
53 minutes → 90 seconds
24/7 availability
Explainable, consistent outcomes
Happier customers with lower service effort
✨ It’s a customer service experience that feels effortless.
We don’t just resolve issues.
We remove the hassle, protect trust, and bring the human touch back at scale.
This goes beyond task automation, it represents the next evolution of customer experience systems.
#SoftTechGroup #AgenticAI #AutonomousAI #CustomerExperience #NeuroSymbolic