For years, customer support has been framed as a compromise:Speed or empathy.Automation or trust.Scale or quality.At Soft Tech Group, we believe great customer experiences shouldn’t require compromise.So we built an Autonomous Agentic Customer Experience AI platform designed to listen, reason, act,…
Embeddings vs Fine-Tuning: Choosing the Right Lever for Real-World AI Embeddings vs Fine-Tuning Choosing the Right Lever for Real-World AI At some point in every AI project, the same question…
Putting Smiles on Loved Ones’ Faces This Holiday — Powered by AI 🎄✨Not too long ago, the holiday season came with a familiar ritual.For those with many friends, family members,…
What happens when the laws of physics collide with the power of AI? You get innovation that reshapes industries and founders who redefine the future. In this electrifying Episode 10…
Another Year Older, Endlessly Grateful!!! http://soft-tech-blog.com/wp-content/uploads/2025/12/Birthday-Video-Post.mov
In today’s engineering landscape, your code isn’t the only thing that needs to be smart — your security practices do too. One of the most overlooked risks in software development…
The fitness world is changing and it’s no longer about generic plans or one-size-fits-all apps.Today, people want personalized support, intelligent guidance, and a coach that’s available 24/7, not just during…
🌆 When Exhaustion Meets Dinner DecisionsEvery evening, as the clock strikes millions of professionals around the world face the same dilemma.💻 The laptop shuts, the emails stop—but the mind doesn’t.🧠…
In this episode of Tech Laughs & Bytes, we dive deep into the intelligence behind predictive analytics and data science— the invisible engines powering today’s smart systems.I sat down with Mark Eltsefon, a…
There’s been a lot of buzz around the Model Context Protocol (MCP) and honestly, it’s well deserved. 😊 This isn’t just another tech acronym making noise. It’s a breakthrough that’s cut AI…
💬 Why NLP Matters More Than EverIn a world overflowing with text and voice data — emails, chats, documents, reviews, and social media, Natural Language Processing (NLP) has become the silent engine behind…
The consulting world is changing fast and those who don’t adapt risk being left behind. In this episode of Tech Laughs and Bytes, we explore how artificial intelligence and emerging…
LLM Reasoning Techniques LLM Reasoning Techniques How Large Language Models "Think" Beyond Text Generation Large Language Models (LLMs) have transformed how we interact with AI — from writing assistants to…
AI Engineering Architecture & Feedback Loops 🏗️ AI Engineering Architecture & Feedback Loops A comprehensive overview of modern AI system design and continuous improvement 1. System Design Modular Pipelines Stages:…
🎙️ Tech Laughs and Bytes brings you another fun yet thought-provoking episode! This time, we’re joined by Frank Anwana, Senior Product Manager, to uncover how Systems Thinking is reshaping the…